There are many web sites that can help you learn more about eBay. While I use and like eBay, there are other web sites you can use to sell your items, in addition to Craigslist, which is eBay's biggest competitor. eBay University offers help on a variety of subjects. A Selling on eBay course is available for free if you access it through the DC Public library electronic resource web site, or through the Montgomery County Public Library site.
Buying on eBay
eBay offers a money-back guarantee to buyers, although there is a long list of caveats. If your seller fails to deliver your item or it is not as described, visit the eBay Resolution Center or this web site.
PayPal also offers purchase protection if you don't receive your item, or if it is significantly different from what it was supposed to be. PayPal will reimburse you up to $30 when you return a product with which you are not satisfied. PayPal does not give you this benefit automatically. You must sign-up for this service prior to using it, by visiting this site. PayPal has a long list of caveats that come with this service.
Selling on eBay
If you have a problem on PayPal you can use their Resolution Center to resolve it.
When you sell on eBay, they hold the payment from your buyer for a period of time. The length of this delay depends on many factors.
If you wish to print shipping labels for an item you sold on eBay, you can easily do this at home, which offers several advantages.
If your buyer does not pay you for an item, you should open a case.
If you choose not to sell on eBay yourself, you can have a company do it for you.